Maison du Vietnam Resort & Spa, Phu Quoc

Cancellation rules

For standard price reservations:

• Cancellation notice 14 days prior to check - in will not be charged.

• Cancellation notice from 14 to 07 days before check-in date: 50% payment on the total booking fee.

• Cancellation notification less than 07 days before check-in date: 100% payment of total booking fee.

For booking price promotion:

• No cancellation notice is accepted at any time after receiving the booking confirmation.

• If you do not check in without notice, you will be subject to full payment of the total booking fee.

​Deposit regulations

• All reservations must be guaranteed by the payment card at the time of booking.

• For standard price booking: to ensure booking, you must pay the total booking cost at least 14 days before the check-in date.

• For booking promotional rates: to ensure booking, you must pay the total cost of booking right at the time of receiving the booking confirmation.

• The hotel reserves the right to cancel the entire service if no deposit is received within the stated limit.

   

Force majeure case

In cases of force majeure (meaning any unforeseen and inevitable objective circumstances, including but not limited to strikes, civil disturbances, Wars, fires, floods, other emergencies or any delay in the necessary and essential repair of the hotel) rendering the hotel unable to perform the stated obligations, the hotel shall not be liable for any loss, damage, costs, complaints, etc. beyond our control.